Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about gambling sites not on GAMSTOP? This page explains how to get in touch and what happens once you do.

The Best Way to Reach Us

Email is the quickest way to get a reply from our editorial team. Write to us at [email protected] and we will aim to come back to you within two working days. If your enquiry is time-sensitive, say so in the subject line.

Telling us upfront which casino, bonus term or article your message relates to helps us route it to the right person and cuts down on back-and-forth. If you are querying a specific offer, such as a welcome package or free spins deal, quote the operator name and the date you saw it — terms on casino sites change frequently.

What We Can Help With

• Questions about our reviews — If anything in our coverage of casinos not on GamStop, wagering requirements, payment methods or withdrawal times is unclear, ask us to explain it in plain terms.
• Corrections — Bonus terms, licensing details and payment options at non GamStop casinos can change without notice. If you believe something we published is out of date or wrong, tell us what you found and where, ideally with a link or screenshot.
• Feedback on our rankings — We welcome constructive comment on how we compare operators, whether that touches on things like withdrawal speed, game selection or customer support quality.
• Suggestions for future coverage — If there's a topic around online casinos, sports betting, or payment methods such as e-wallets or cryptocurrency that you think deserves a closer look, let us know.
• Partnership or editorial enquiries — If you represent a casino operator, payment provider or another relevant business and want to discuss working with us, please introduce yourself and explain what you have in mind. Any commercial relationship never determines how an operator is ranked on this site.
• Safer gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards the appropriate independent support, including GamCare and self-exclusion schemes, and we can explain how tools like deposit limits, loss limits and GAMSTOP exclusion periods work.

What Happens After You Send a Message

A member of our editorial team reads every message personally. We do not rely on automated replies in place of an actual answer. Our target is to respond within two working days, though this can stretch slightly during busier periods — we will still follow up.

If your message concerns a factual error, we will check it against the source before making any change and let you know the outcome. If it's about a licensing or regulatory point — for example, the difference between a UK Gambling Commission licence and an overseas gambling licence used by many casinos not on GamStop — we will give you a straight, factual answer rather than guessing.

Before You Contact Us About a Specific Casino

If your query relates to a dispute with an operator — a delayed withdrawal, a rejected bonus claim, or an identity verification issue — we can offer general guidance on how casino complaints procedures typically work, but we are not able to intervene directly with an operator on your behalf. For a broader view of vetted operators and how they compare on bonuses, payments and game selection, our guide to trusted non GamStop casinos in the UK is a useful starting point before you raise anything with a specific site.

A Note on Accuracy and Independence

We aim to keep our coverage of non GamStop casinos, bonus terms and payment options honest and current, and reader feedback is a genuine part of how we do that. If something we have published led you to expect a different outcome than what you experienced — with a bonus, a withdrawal, or anything else — we want to hear about it. Nothing on this site should be read as a guarantee of winnings, and we would rather correct a mistake quickly than leave it standing.

Thank you for reaching out. We read every message and will get back to you as soon as we can.